Privacy Policy

Key Privacy Commitments

1. Introduction

Welcome to qq55, Bangladesh's trusted online casino and sports betting platform. We are committed to protecting the privacy and personal data of every player who uses our services. This Privacy Policy explains in plain terms what information qq55 collects when you visit our website or create an account, how that information is used, who it may be shared with, and the choices and rights available to you as a user.

By accessing or using qq55's services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform. This policy applies to all users of qq55 regardless of location, but is specifically designed to address the needs and legal context of players based in Bangladesh.

2. Information We Collect

qq55 collects three broad categories of information from its users. We collect only what is necessary to provide a safe, enjoyable, and compliant gaming and betting experience.

Account & Identity Information

• Full name and date of birth (to verify the 21+ age requirement)
• Mobile phone number and email address
• Residential address (city, district — e.g., Dhaka, Chittagong, Sylhet)
• Government-issued ID details required for identity verification (KYC)

Financial & Transaction Information

• Deposit and withdrawal history including amounts in BDT (৳)
• Payment method identifiers (e.g., bKash account number, Nagad wallet reference, Rocket account)
• Bonus and promotion usage records

Technical & Usage Information

• IP address, device type, operating system, and browser type
• Pages visited, session duration, and navigation patterns within qq55
• Cookie identifiers and similar tracking technologies (see Section 6)

3. How We Use Your Information

qq55 uses the information it collects for the following specific and lawful purposes:

• To create and manage your player account and verify your identity in line with our KYC obligations
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported local payment channels
• To provide customer support and respond to your queries, complaints, or account issues
• To send you account-related notifications, including transaction confirmations and security alerts
• To improve the qq55 platform, personalise your experience, and analyse usage patterns for service development
• To detect, prevent, and investigate fraudulent activity, money laundering, and other illegal or prohibited conduct

4. Sharing Your Information

qq55 does not sell, rent, or trade your personal information to third parties for their own commercial purposes. We may, however, share your data in the following limited and clearly defined circumstances:

• Service providers acting on our behalf: payment processors, fraud-prevention partners, hosting providers, and analytics services — all bound by strict confidentiality agreements
• Game technology providers (e.g., Pragmatic Play, Evolution Gaming, Spribe) who operate game infrastructure on the qq55 platform — limited to the minimum data required for game delivery
• Legal or regulatory authorities when required to do so by applicable law, court order, or to protect the rights and safety of qq55 and its users
• In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity under equivalent privacy protections

In all cases, we require that any party receiving your data maintains appropriate technical and organisational measures to protect it from unauthorised access, loss, or misuse.

5. Payment Data & Local Payment Methods

qq55 supports a range of local Bangladeshi payment channels including bKash, Nagad, Rocket, and Upay. When you make a deposit or request a withdrawal through these services, your transaction data (amount, reference number, timestamp) is recorded by qq55 solely for the purpose of fulfilling the transaction, reconciling accounts, and maintaining mandatory financial records. We do not store your full bKash PIN, Nagad MPIN, or any other payment authentication credential — these are handled exclusively by the respective payment provider.

All financial data transmitted between your device and qq55's platform is encrypted using SSL technology. We recommend that players conduct transactions on secure, private networks and avoid using shared or public Wi-Fi when accessing their qq55 accounts.

6. Cookies and Tracking Technologies

qq55 uses cookies — small text files stored on your device — and similar tracking technologies to provide a seamless, personalised experience. We use three primary categories of cookies:

• Essential cookies: required for core platform functionality such as session management, login state, and security features — these cannot be disabled without impairing the service
• Analytics cookies: used to understand how users navigate the qq55 platform, which pages are visited most frequently, and where technical errors occur — helping us improve the service
• Preference cookies: used to remember your in-app settings and personalisation choices (such as language preferences) so you do not need to re-enter them on each visit

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may limit the functionality of the qq55 platform. For full details on the cookies in use, please contact our support team.

7. Data Retention

qq55 retains your personal data for as long as is necessary to fulfil the purposes outlined in this Privacy Policy and to comply with applicable legal, regulatory, and financial record-keeping obligations. As a general guide: active account data is retained for the duration of your account; financial transaction records are retained for a minimum of five (5) years from the date of each transaction; KYC documentation is retained for the period required under applicable anti-money laundering guidelines.

When your personal data is no longer required, qq55 will securely delete or anonymise it in a manner that prevents reconstruction or re-identification. You may request early deletion of your data by contacting support — subject to our legal obligations to retain certain records.

8. Data Security

qq55 employs a range of technical and organisational security measures designed to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These include industry-standard 256-bit SSL/TLS encryption for all data in transit, secure server infrastructure, access controls limiting data access to authorised personnel only, regular security audits, and anomaly detection systems to identify and respond to suspicious activity.

While qq55 takes all reasonable precautions to safeguard your data, no system transmitted over the internet can be guaranteed as entirely secure. We encourage you to use a strong, unique password for your qq55 account and to contact support immediately if you suspect any unauthorised access to your account.

9. Your Rights as a User

qq55 respects your right to understand and control how your personal data is used. As a registered user, you have the following rights regarding your personal information:

• Right of Access: you may request a copy of the personal data qq55 holds about you
• Right to Rectification: you may request correction of inaccurate or incomplete personal data without undue delay
• Right to Erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention requirements
• Right to Object: you may object to the processing of your personal data for direct marketing purposes at any time
• Right to Withdraw Consent: where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact qq55's support team directly via the email address listed in Section 12 of this policy. We aim to respond to all valid requests within 30 days of receipt.

10. Children's Privacy

qq55 is strictly an adult platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor has registered an account or provided personal information to qq55, please contact us immediately at [email protected] so that we can take prompt action to remove the relevant data and close the account. qq55 takes its responsibility to protect minors very seriously and supports all reasonable measures to prevent underage access to gambling services.

11. Changes to This Privacy Policy

qq55 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the 'Last updated' date displayed at the top of this page and, where appropriate, notify registered users via their registered email address or through a prominent notice on the platform. We encourage you to review this Privacy Policy periodically to stay informed about how qq55 protects your information.

Your continued use of qq55's services following the publication of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree to the revised policy, you must discontinue use of the platform and may request deletion of your account data by contacting support.

12. Contact & Privacy Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or the way qq55 handles your personal data, our support team is available 24/7 to assist you. We are committed to resolving privacy-related queries promptly and transparently.

Email: [email protected]